Animate cc can't find my license

Question

Animate cc installed in my windows 7 pc and it was working fine until few weeks back. Now it can't access the Adobe license server. I want to know whether Adobe has stopped support for windows 7

kglad · Answer

it stopped support for win 7 a long time ago. https://helpx.adobe.com/creative-cloud/system-requirements.html

that said, you may still be able to use your older cc version on win 7. what version are you using?

and an animate cc license is a subscription. normally, you would just sign out and then sign back into your cc desktop app with the same adobe id that you used to subscribe:

1. check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

2. sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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