Animate cc can't find my license

Forum|Forum|4 years ago
September 1, 2021
1 reply
628 views

Animate cc installed in my windows 7 pc and it was working fine until few weeks back. Now it can't access the Adobe license server. I want to know whether Adobe has stopped support for windows 7

This topic has been closed for replies.

kglad

Community Expert

it stopped support for win 7 a long time ago. https://helpx.adobe.com/creative-cloud/system-requirements.html

that said, you may still be able to use your older cc version on win 7. what version are you using?

and an animate cc license is a subscription. normally, you would just sign out and then sign back into your cc desktop app with the same adobe id that you used to subscribe:

1. check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

2. sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

S

Srinivash5E47Author

Participant

I am using Animate cc 2019. Whenever I open animate cc it pops up showing "cannot find license server". It's not allowing me to sign out and sign in.

I tried to login from Adobe creative cloud desktop application. But again I am getting issue connecting Adobe server. Image attached.

I am very doubtful that if I install animate cc in lastest version of windows 10, I may not be able to play my flash files. since EOL of flash player in windows 10.

kglad

Community Expert

you need to update your default browser's tls security.

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