Participant

Question

Animate CC closes on startup

Forum|Forum|8 years ago
May 23, 2018
3 replies
2084 views

So, I just let windows 10 update, and now Animate CC won't work. It starts, the loading window comes up and then it closes. I get no error window, it just closes itself. I've done a clean install of the creative cloud app, I've restarted, I've run as admin, I've set permissions, I've run the trouble shooter, and nothing works.

Is this happening to anyone else? I can't find any answers to this... !

This topic has been closed for replies.

N

nomesitter

Participant

Same problem, I've uninstalled and reinstalled adobe cc and animate, changed permissions, running as admin, run trouble-shooter, restarted several times.... been trying to get this all summer.

Message comes up saying " Adobe Animate CC 2018 has stopped working"

B

BabilonBabilon

Participant

Same problem here..

Any tips to fix this ?

C

ca1vinat3

Participant

same problem

N

Nick Gioia

Community Expert

You said you have done a clean install of the creative cloud app, but have you uninstalled and reinstalled animate cc?

P

PuppyPoultryAuthor

Participant

I did, a few times.

I did managed to...kind of fix it. I can use it now, but I had to revert the windows update. Oh well.

suwandyb

Participant

Yes, I got same problem as you described. the recent windows 10 update messed up animate on my pc, splash screen shown, 1 second of grey screen/mainscreen and then closed immediately without error message.

update:

I tried it with my laptop, with windows 10 before the recent update and it work perfectly. I updated the windows and BOOM it doesn't work anymore.

so yeah, the windows update 1803 is the culprit here.

Hope microsoft team or adobe fix this issue ASAP!!!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded