Inspiring

Answered

Animate CC crashes regularly

Forum|Forum|9 years ago
March 24, 2017
3 replies
9696 views

Do more people have this problem? And I have auto-recovery ON(it is set every 30 minutes) but after crash it's unable to open the recovery file and a day's work is lost!!!

It crashes once or twice a day since the last update. I have the latest version.

This topic has been closed for replies.

Correct answer kglad

save your fla's with different names so you don't lose more than 10minutes of work. eg, project1_v000, project1_v001 etc.

to stop animate crashing, reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html or remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac:

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/)

Marieke2dAuthor

Inspiring

Still crashing!! Shuts off for no reason. I'm using animate less and less. Annoying! Why do I pay alot of money every year for the program to crash all the time.

kglad

Community Expert

reset your preferences again-

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Marieke2dAuthor

Inspiring

Ok thanks, I'll try that again.

travisbrainerd

Participating Frequently

Make sure you don't delete points from Drawing Objects in the current version of Animate. It will cause a certain crash. If this is your issue, use Groups, Layers or Symbols instead until this behavior is fixed.

Marieke2dAuthor

Inspiring

I hardly use drawing objects. I use shapes.

I noticed Animate can't handle broken or traced bitmaps very well either.

Preran

Legend

Just to be sure, are you all set now?

Can you mark one of the answers that comes closest to answering your question (even if it is your own post) as correct for the benefit of other users?

Thanks,

Preran

kglad

Correct answer

Community Expert

save your fla's with different names so you don't lose more than 10minutes of work. eg, project1_v000, project1_v001 etc.

to stop animate crashing, reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html or remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac:

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/)

Marieke2dAuthor

Inspiring

Thanks!

Can I safely remove that folder?:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\?

It's 206 MB...Will Animate work or do I have to reinstall or..?

kglad

Community Expert

it should restore those preferences to default after removing.

you can always rename and see if there's a problem. (i like to prepend $)

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