Animate CC Error in color choosing

While choosing color in Animate CC 2018 all our employees are getting error and then the application closed so our work getting lost.

Please give us the solution

System Configuration:

Windows 10 Professional 64bit

RAM 4 GB

The error message is below

Este tópico foi fechado para respostas.

Melhor resposta por kglad

reset your preferences -

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Resposta

Community Expert

reset your preferences -

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Cadastre-se