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baza76409627
Participant
February 27, 2017
Question

Animate CC Sign in Issue

  • February 27, 2017
  • 1 reply
  • 143 views

I installed the Adobe Animate trial, when trying to start it up creative cloud asks me to sign in. I sign in and then Animate closes, never starting. No matter how many times I tried it wouldn't start up. I even tried all the troubleshooting options on an official Adobe support page, nothing worked. I tried uninstalling Adobe Animate, and restarted my computer many times. Can anyone help?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 27, 2017

reset your preferences by removing

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac: 

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/)

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