Skip to main content
Participant
January 15, 2019
Answered

Animate closes when I click HTML5 canvas

  • January 15, 2019
  • 3 replies
  • 365 views

hello

i have a big problem

i can't create new canvas . when i click to create new canvas just closed i don't know why

please tell me how to fix it ..

because i have alot of projects

thank you ...

This topic has been closed for replies.
Correct answer kglad

again, reset your preferences.

if you're unable to do that, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

3 replies

Preran
Legend
January 22, 2019

I request you to avoid create multiple threads for the same issue on this forum. This will help avoid confusion and focus discussions around one thread.

Thanks,

Preran

Participant
January 21, 2019

i didn't understand

-------------------------

when i click( HTML5 canvas ) on adobe animate

the applecation close

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 21, 2019

again, reset your preferences.

if you're unable to do that, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad
Community Expert
Community Expert
January 15, 2019

reset your preferences -

  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Participant
January 17, 2019

adobe animate not flash

kglad
Community Expert
Community Expert
January 17, 2019

flash pro was renamed animate cc years ago.  much of the info for flash applies to animate and much of the animate info applies to flash.