Skip to main content
rogerc7243666
Participant
August 25, 2022
Question

Animate closes with the following message: Unknown error; quit application

  • August 25, 2022
  • 1 reply
  • 467 views

Animate assets cannot be viewed or downloaded, when I point to download, Animate closes with the following message: Unknown error; quit application

 

 

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    August 25, 2022

    that looks like you're trying to load a corrupted fla file.

     

    if that occurs only when you try to open that specific file, try to repair it:

     

    rename it to a rar

    use winrar to repair it

    rename the repaired rar to a fla

    retry opening the fla

     

    if that fails (expected most of the time), open AutoRecoverFilenames.txt* and see if there was a saved file and, if so, check the folder location listed

     

    *

    win:

    C:\Users\<username>\AppData\Local\Adobe\<animate version>\en_US\Configuration

     

    mac:

    Users/<username>/Application Support/Adobe/<animate/flash version>/en_US/Configuration/

     

    p.s  in the future, save your work periodically with increasing version number appended. for example, for project1.fla, save as project1_v000.fla, project1_v001.fla etc.  close and reopen the latest version to confirm it's uncorrupted.  only then can you delete the previous versions.  (and don't save over that confirmed version.)

    rogerc7243666
    Participant
    August 25, 2022

    Thanks for your message. The problem persists with new files, not previously saved. I have the feeling that it is a problem of some error between Animate and Creative Cloud...

    kglad
    Community Expert
    Community Expert
    August 25, 2022

    if it's occurring with all fla files, reset your preferences -

     

    https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

     

    or remove

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)