Animate crashes again on import

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I uninstalled and reinstalled last week when this happened - and now its at it again!!!

Do I just need to un and re every day??? Animate 2023 and Win 10

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kglad

Community Expert

if so, something on your computer (eg, av, antimalware, cleaner, defragger etc) is corrupting some animate file(s), most commonly a preferences file

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SallyMaltbyAuthor

Inspiring

Thanks but how would I even start to find it? I've run restoro which fixed somethings but still Animate crashes on import. Maybe I need to go back to 2022

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kglad

Community Expert

that is difficult.

first, start by making sure a reinstall fixes the problem. then you know it's not a compatibility problem.

when reinstalling you have the option to remove preferences choosing not to remove preferences vs removing will help narrow the files being corrupted.

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