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sntrx22
Participant
Jan 24, 2023 10:05 PM UTC
Answered

Animate crashes when I hover over assets on PC

Hi guys, 

 

I am actually struggling to use any assets on my PC, Animate crashes when I am trying to use any assets on my project. I did reinstall, tried older versions of Animate, updated any drivers,tried on a new project, it still happens everytime. On my macbook pro 2021 its working well. everytime i even hover with the mouse to assets, the app freezes and crashes after a few seconds. 

 

Thank you

 

My Specs:

W11 Home

i7 12900K

64 GB RAM

RTX 3080Ti FE

 

 

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kglad
kgladCorrect answer
Community Expert
Jan 24, 2023 10:14 PM UTC


uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

 

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4 replies

Community Expert
Nick GioiaCommunity Expert
Community Expert
Jan 25, 2023 5:14 AM UTC

Make sure you have the latest version of Monterey 12.6.2 on your mac. do not update to Ventura. Let me know if that fixes your problem.

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jan 24, 2023 10:14 PM UTC


    uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

     

     

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      sntrx22Author
      Participant
      Jan 25, 2023 12:49 PM UTC

      Reinstalled like you told me, now it works well!!

      thank you

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Jan 25, 2023 1:05 PM UTC

      you're welcome.

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