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sntrx22
Participant
January 24, 2023
Answered

Animate crashes when I hover over assets on PC

  • January 24, 2023
  • 2 replies
  • 277 views

Hi guys, 

 

I am actually struggling to use any assets on my PC, Animate crashes when I am trying to use any assets on my project. I did reinstall, tried older versions of Animate, updated any drivers,tried on a new project, it still happens everytime. On my macbook pro 2021 its working well. everytime i even hover with the mouse to assets, the app freezes and crashes after a few seconds. 

 

Thank you

 

My Specs:

W11 Home

i7 12900K

64 GB RAM

RTX 3080Ti FE

 

 

This topic has been closed for replies.
Correct answer kglad


uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

 

2 replies

N
Community Expert
Nick GioiaCommunity Expert
Community Expert
January 25, 2023

Make sure you have the latest version of Monterey 12.6.2 on your mac. do not update to Ventura. Let me know if that fixes your problem.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 24, 2023


    uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

     

     

      S
      sntrx22Author
      Participant
      January 25, 2023

      Reinstalled like you told me, now it works well!!

      thank you

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 25, 2023

      you're welcome.

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