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Participant
Oct 25, 2023 2:17 PM UTC
Question

Animate crashes when opening Actions (F9)

When I want to open Actions  (F9) Animate will crash. I don't get an error message from the application.
I uninstalled Aminate, deleted the Animate and Animate Common folders in AppData/Roaming/Adobe  and the Animate 2024 folder in AppData/Local/Adobe but the problem is still there.

Can someone help me with this?

 

Some extra info:
Adobe Aminate 24.0 Build 305

Windows 11 Version 22H2

HP Zbook 15 G6

    26 replies

    Known Participant
    Nov 30, 2023 9:54 AM UTC

    Same hapening to me. This is a problem, non of the methods helped so far. Locked out of software

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    kglad
    Community Expert
    Community Expert
    Nov 30, 2023 2:29 PM UTC


    @ed971 

     

    assuming you succesfully removed your preferences before reinstalling, check your computer specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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    Known Participant
    Nov 30, 2023 7:45 PM UTC

    Thanks for the reply kglad

    We reinstaled and instaled animate on multiple company pc and laptops. I asume it just cant be spec depended since this error is consisten acros every windows machine since 2 days all of a sudden. We realy need adobe intervention.

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    kglad
    Community Expert
    Community Expert
    Oct 25, 2023 2:33 PM UTC

    uninstall the preferences:


    uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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    Participant
    Oct 26, 2023 7:08 AM UTC

    Unfortunately that didn't work.

    I also uninstalled 2024 (incl. preferences) and installed a previous version (2023.0.3) here the same issue.

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    kglad
    Community Expert
    Community Expert
    Oct 26, 2023 12:33 PM UTC

    you could try cleaning after installing everything adobe (but that's unlikely to work) or you could reformat (and that would work).

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