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EricLabonte
Participating Frequently
Feb 9, 2024 5:47 PM UTC
Question

Animate crashes when trying to open the Actions window

Good day!

I teach in a highschool and the computers in my lab will crash the Animate program when I try to open the Actions window. I am trying to include some javascript code to my project.

To verify if it was a security issue with our network, or school firewall, etc, I decided to duplicate the error on my school laptop. It works fine there (a much less performing laptop I might add, Core i5 Dell computer).

The computers in my lab have the following specs:


Processeur Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz 3.00 GHz
Mémoire vive installée 16.0 Go (15.8 Go utilisable)
ID du périphérique 16A1593C-D7B4-400B-A29D-96787AF4A9E0
Identifiant de produit 00328-10000-00001-AA070
Type du système Système d’exploitation 64 bits, processeur x64

The graphics card is the Radeon Pro WX 4100, with most current drivers installed.

 

I am supplying the hardware specs as my hunch is there is a conflict here somehow. Why else would the program work on the laptop and not the PC Desktops?

 

We are running the Enterprise edition of Creative Cloud. We have also uninstalled, removed user preferences, reinstall the Animate software with no success.

 

Any help would be greatly appreciated!

Thanks,

Eric

 

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5 replies

kglad
Community Expert
Community Expert
Feb 9, 2024 10:41 PM UTC

contact your admin 

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EricLabonte
Participating Frequently
Feb 10, 2024 1:31 AM UTC

I did. They have been working on it for 2 days and still no leads. Can this be a third-party issue? The board uses SentinelOne to monitor the network requests.

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kglad
Community Expert
Community Expert
Feb 10, 2024 1:39 AM UTC

yes, it could be.

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