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Inspiring
January 23, 2023
Question

Animate Crashing in file / explorer dialogue

  • January 23, 2023
  • 1 reply
  • 357 views

Animate is obviously very temperamental, but I an having a very hars time with a current problem.

 

Any time I use an open / import dialogue box to import a file, select a file path, etc., Animate opens the file explorer and crashes about one second later.

 

I have worked around this by just dragging files into the library, but I am trying to load a video to the video component and I can't select the file path.

 

When I try to type the path in, it removes all pathing information except for the file name; end result, the video doesn't play.

 

Has anyone else run into this situation?

 

Thanks in advance for any advice / ideas!

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    1 reply

    kglad
    Community Expert
    Community Expert
    January 23, 2023

    what if you navigate to the file's location?

    Inspiring
    January 23, 2023

    Not sure what you mean. Whenever I use a file dialogue in Animatw to bring in a file, the app crashes. If I try to use the path dialogue in the video component controls, it crashes Animate. 

    kglad
    Community Expert
    Community Expert
    January 23, 2023


    uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

     

    restart your computer 

     

    reinstall animate