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domb49479861
Known Participant
December 24, 2018
Question

Animate December Update Crashing

  • December 24, 2018
  • 2 replies
  • 278 views

Updated and now, if I open any of my projects that I was working on in the previous version, it crashes

I think I'll wait a few weeks for this stuff to get ironed out

    This topic has been closed for replies.

    2 replies

    D
    domb49479861Author
    Known Participant
    January 13, 2019

    Hi Klaus, sorry for the delay.

    More detailed description of problem is here (though I still not sure if AS3 or HTML Canvas (I think the latter)

    Unable to open my 2018 project files after Adobe Animate Update :'(

    Preran
    Preran
    Legend
    January 22, 2019

    Am not sure as to why you are facing this issue, haven't heard of anything similar previously. Just to be sure, can you install the previous update and see if the files are opening with that version?

    Install previous version of your Creative Cloud app

    Thanks,

    Preran

    kdmemory
    kdmemory
    Inspiring
    December 24, 2018

    Hi

    What means crash when you try to open one of your projects

    - does Animate close down, exit?

    - does Animate stay open but is unresponsive?

    - in Animate, can you create a new file?

    - do you get any error or 'report this problem' message?

    What is your OS? Windows, MacOS?

    The projects you are trying to open, are they

    - AS3 projects?

    - HTML/Canvas projects?

    I had similar problems by the sound of it and downgraded back to the previous version 19.0. But I can say something definitive first after you answered these questions.

    Klaus

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