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A
Anonymous
May 11, 2023
Answered

Animate fails to install (initially failed to update, now it needs to install alltogether)

  • May 11, 2023
  • 1 reply
  • 1415 views

I simply clicked update in Adobe Cloud to update Animate (which was initially installed), then it failed citing something along the lines of (the system prevented adobe cloud from moving something or other...).

That being said, I disabled System Integrity Protections (SIP) on my M1 iMac 8GB ram w/ Ventura 13.3, and continue to get the same prompts when attempting to update Animate. 

 

Any one know how to fix this?


Thanks. 

    This topic has been closed for replies.
    Correct answer PleaseWork1978

    I couldn't even find that specific folder, but at first I simply changed the few folders I found in the Package Contents folder of the app, to read and write. But that also failed when attempting an install.

    What finally worked is just simply trashing the entire app folder in finder, and then reinstalling. 

    That did it.

     

    Even trying to uninstall the app via the uninstall app alias found in the app folder, was failing to uninstall. 

    Anyway, just thought others would like to know. 

    Thanks. 

    1 reply

    A
    Anonymous
    May 11, 2023

    This is the error log by the way:

    Exit Code: 146
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s) 

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeAnimate23.0-mul', version:23.0.2.103
FATAL: Error occurred in install of package (Name: AdobeAnimate23.0-mul Version: 23.0.2.103). Error code: '146'
WARN: Failed to move directory '/Volumes/The Void/.adobeTemp/923700E8-46EE-4716-A2C3-AAA72692CA17/1/mul/AppFiles/Adobe Animate 2023.app/Contents/_CodeSignature' to '/Volumes/The Void/_vApps/Adobe Animate 2023/Adobe Animate 2023.app/Contents/_CodeSignature'
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 11, 2023

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error146

    PleaseWork1978
    PleaseWork1978Correct answer
    Inspiring
    May 11, 2023

    I couldn't even find that specific folder, but at first I simply changed the few folders I found in the Package Contents folder of the app, to read and write. But that also failed when attempting an install.

    What finally worked is just simply trashing the entire app folder in finder, and then reinstalling. 

    That did it.

     

    Even trying to uninstall the app via the uninstall app alias found in the app folder, was failing to uninstall. 

    Anyway, just thought others would like to know. 

    Thanks. 

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