Animate force stops and closes when importing to stage

Forum|Forum|2 years ago
March 8, 2023
2 replies
2528 views

Hey everyone,

My animate started to force stop and close when importing anything into the program. I have spent many hours on the customer service chat and take over and it still isn't fixed. Has anyone else had this happen? I was able to import to stage my ps file in all of the different layers and now when I try it closes the program and sends a message. It has now been almost four weeks and this program isn't working. I have uninstalled and reinstalled and restarted the computer at multiple stages. This happens on both laptops and the surface pro I have. Any ideas on how to get it working again? Thanks for the help!

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D

Dominic26470835wz14

Participant

Still happens to me today, I remember it happened to me years ago, basically destroying my program and leaving me without any work for week, there was nothing I could do, uninstalling, reinstalling, nothing.
Support was inexistant by the, and today official forums of Animate are still inexistant and support clueless.
To have the same issues today I had years ago for the hundreds or money I give them for my package sent me into a rage I've never tough I'd be served again. This is infuriating.

kglad

Community Expert

@Dominic26470835wz14

again, you should save with increasing version number appended to the file name.

kglad

Community Expert

@Kerolena373943275cfl spammer..

_keyframer

Community Expert

Are both laptops windows or mac? A common possible solution is resetting preferences (mac). Is Animate crashing with just this one PSD or any PSDs?

Animator and content creator for Animate CC

T

Tanya28037655qvflAuthor

Participating Frequently

They are both pc. It crashes with any import, sound, images, ps, ai, any of it. I will try resetting all preferences. I would have thought that uninstalling it and reinstalling it would automatically do that. Thank you for the advice. I will try it and restart the computer and let you know!

kglad

Community Expert

you haven't reset preferences? that's the first thing that should have been done:

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall animate and test.

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