Animate force stops and closes when importing to stage

Question

Hey everyone,My animate started to force stop and close when importing anything into the program. I have spent many hours on the customer service chat and take over and it still isn't fixed. Has anyone else had this happen? I was able to import to stage my ps file in all of the different layers and now when I try it closes the program and sends a message. It has now been almost four weeks and this program isn't working. I have uninstalled and reinstalled and restarted the computer at multiple stages. This happens on both laptops and the surface pro I have. Any ideas on how to get it working again? Thanks for the help!

Dominic26470835wz14 · Answer

Still happens to me today, I remember it happened to me years ago, basically destroying my program and leaving me without any work for week, there was nothing I could do, uninstalling, reinstalling, nothing.
Support was inexistant by the, and today official forums of Animate are still inexistant and support clueless.
To have the same issues today I had years ago for the hundreds or money I give them for my package sent me into a rage I've never tough I'd be served again. This is infuriating.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.