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macandrew
Inspiring
December 16, 2016
Question

Animate hangs under MacOS 10.12.2

  • December 16, 2016
  • 2 replies
  • 202 views

Recently updated Animate to the current version (16.0.1.119), also updated MacOS to 10.12.2

Not only does it take minutes for the app to finally launch (display the interface) but it freezes at that point (SBOD).

Not only that, it drags down system performance in general. Although Activity Monitor doesn't show any excessive CPU usage by any processes, apps are generally sluggish, in particular accessing websites (through Safari), very slow to load, which suggests some sort of conflict in the networking layer of the OS.

Solution: Restore the previous version of MacOS (10.12.1).

This topic has been closed for replies.

2 replies

Colin Holgate
Colin Holgate
Inspiring
December 16, 2016

Someone else is reporting it taking a few minutes to launch. Under 10.12.2 Animate opens in under 7 seconds for me, so hopefully it's something that can be fixed in your system, and isn't affecting everyone who uses 10.12.2.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 16, 2016

reset your preferences -

flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

or remove

Win: 

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac:  

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and 

/Users/<username>/Library/Preferences/Adobe/Animate/2017/

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