Skip to main content
H
HyperfineMedia
Participant
August 3, 2020
Question

Animate HTML5 files not displaying in IOS

  • August 3, 2020
  • 1 reply
  • 495 views

Hi all

I've created a test for an clickable interactive graphic which is to be hosted on a web page - just a couple of menu screens and some navigation buttons for now. Using Animate 20.5

 

Uploaded the published files to a test server: http://test.hyperfinemedia.theartlab.co.uk/

 

It works fine on a desktop (Chrome, Safari on Mac OS 10.15) and on Android, but I'm getting a blank screen when I access it through Safari or Chrome on iPhone 8 (not yet tested other models).

 

I've tried various publish settings(Image export as Spritesheet/ Texture, Include/ don't include Javascript in HTML file etc), same result every time. Here's my current Publich settings:

 

Any suggestions? And is there some other way I can test mobile compatability across mutiple models?

Thanks!

 

 

 

 

 

    This topic has been closed for replies.

    1 reply

    S
    statmansteve
    Participant
    August 4, 2020

    I'm new to animate myself and having some issues testing even though the animation works when testing manully, automatic testing fails in a couple of areas (yours has the same issue too, I tested it)

     

    There are a lot of tools you can use to test compatibility, here is a selection of free and very useful tools

     

    UITest.com (numerous tests)

    Google Page SPeed Insights

    browsershot (cross browswer testing)

     

    there is also some device testing sites but I can't recall the names of the top of my head, sorry.

     

    ps.. You're probably awar webGL isn't always on by default but just in case...

     

    https://support.biodigital.com/hc/en-us/articles/218322977-How-to-turn-on-WebGL-in-my-browser

     

    pps. a screenshot  of your sight in firefox responsive design IPhone emulator (ctrl+shift+m)

     

     

     

    chrome for me doesn't get past the loading screen (on a pc) but you have a greaat little extension in chrome called Ripple.. test for hundreds of devices - hands down the most useful extension ever 🙂

     

     

    H
    HyperfineMediaAuthor
    Participant
    August 4, 2020

    Thanks for all the info. I'm finding animate has a steeper learning curve than the other CC apps I'm used to, hope you're getting on with it OK. I've tried a couple of those test sites, v useful thanks. Can't seem to find Ripple though, it's not showing up in the Chrome web store or anywhere else (just disabled links).

     

    I think my problem must be something to do with the size/ responsiveness. It works on an iPhone 4. I got it to work on the iPhone 8 by piching and zooming the (blank) screen, at which point it popped up. So there's definitelysome kind of bug there...

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices