Animate Import bug

Forum|Forum|6 years ago
March 2, 2020
1 reply
353 views

Hi Everyone,

I can't import anything in Animate. When i try "flie", "import", Animate bug, and freeze.

I have a 2017 mac book pro, so i don't undersstand. It works good on my old mac pro..:/

I try many thing, re-install etc..

Many thanks!

David

This topic has been closed for replies.

kglad

Community Expert

reset your preferences -

flash: https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html
(or remove Win: C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\
Mac: /Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)