Animate not allowing my cursor on screen.

Question

for some reason after windows just updated any time I go to draw in animate with my tablet the cursor refuses to hover over the animate window. if I have the animate window de-selected it will hover over it but the moment I click the window, the mouse drops to the bottom of the screen and i can't do anything with it. it's not the tablet, I have checked all my other programs and animate is the only one having this problem. any help with this would be appreciated.

kglad · Accepted Answer

check other threads in this forum for tablet issues and solutions.

if none of those work for you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad · Answer

hi,first update or reinstall your tablet drivers.if that fails, reset your animate preferences** remove C:\Users\\AppData\Local\Adobe\Animate CC 2017\ and C\Users\\AppData\Roaming\Adobe\Animate\2017\

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