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PinClock
Participant
August 11, 2021
Answered

Animate Not Exporting video

  • August 11, 2021
  • 7 replies
  • 18668 views

Hey, long time Flash user here,

 

Struggling with Adobe Animate CC suddenly not exporting an .mov. It says it does, and it takes a really really long time like it does, but after it finishes, no file is made, Media Encoder doesn't open...nothing happens.

 

This all started when Premiere suddenly stopped importing the audio of video files and I had to clean the media cache, and maybe I did something wrong because no programs think others exist, and Animate won't even export video properly now.

 

I'm in a real bind, please send help

      This topic has been closed for replies.
      Correct answer Mohanaraj

      Hi - Are you on a Mac and having the latest Media Encoder installed (15.4)? If yes, there is an issue with the latest update of Media Encoder that it is not recognising the call made to it. Please install Media Encoder version 15.2 and see if that helps.

       

      Thanks!

      Mohan

      7 replies

      A
      APCatalina
      Participant
      December 3, 2021

      Having the same issues as OP. 
      Exporting video/media are not working even with installing previous versions.
      Animate shows the progress of it trying to export into Media Encoder but nothing shows up on AME.

       

      No matter what settings I use to export it into different formats it just doesn't really do anything.

      Currently on Animate 22.0 and tried versions up to 15.4 for AME.

       

      Only way I've been able to work around this is exporting the individual frames then putting it into After Effects which works with Media Encoder just fine when exporting.

        S
        Adobe Employee
        Sukhesh Shenoy
        Adobe Employee
        December 4, 2021

        1. Have you tried with latest AME version 22.0?
        2. Do you see any error in the app while exporting? Would like to know where exactly export stops working - kindly share a screenshot.

        Thanks.

        A
        APCatalina
        Participant
        December 4, 2021

        Animate just wont queue into AME 22.0. It just opens the application and nothing happens. There isn't an error or pop up diaglogue from either applications that indicate anything went wrong either. 

        Currently on a Macbook Air with an M1 chip, for context. 
        I can try on PC at a later time.

        Myra Ferguson
        Community Expert
        Myra FergusonCommunity Expert
        Community Expert
        December 3, 2021

        I've got Animate 22.0.1 and Adobe Media Encoder 22.0 installed on my Mac. When I try to export a video, I get a message that says, "The required version of Adobe Media Encoder is not installed or the installation is damaged. Please reinstall." I've reinstalled AME twice--first keeping preferences and then again without keeping them. I've reinstalled Animate. I've restarted the Mac. I just can't get Animate to export a video. Do you know if the previous issue is back?

        Myra Ferguson
        Community Expert
        Myra FergusonCommunity Expert
        Community Expert
        December 3, 2021

        Reverting to Animate 22.0 let me export the video.

        S
        Adobe Employee
        Sukhesh Shenoy
        Adobe Employee
        December 3, 2021

        Hi Myra, How many apps from Creative Cloud have you installed in your setup? A screenshot of 'Applications' directory of your setup showing all CC apps would help investigate faster.

        Thanks.

        S
        Adobe Employee
        Sukhesh Shenoy
        Adobe Employee
        September 15, 2021

        @PinClock @curtiswiens @lindafromla @ropit57 

        This issue has been addressed in the latest Animate update 21.0.9 released today. Please update your copy of Animate & AME to the latest using Creative Cloud Desktop application to avail the fix.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 15, 2021

        note: adobe updates get rolled-out to users at different times over a period of several days.  if you don't see an update in your cc app, wait.  it will appear within a few days.

        ropit57
        ropit57
        Participant
        September 13, 2021

        I had that problem and found that if I do the following it works:
        Media Encoder needs to be open in the background
        Animate file must be saved before trying to export as .mov
        playback head must be on frame 1.

        This worked for me.

        Of course, your results may differ.

         

          C
          curtiswiens
          Known Participant
          August 19, 2021

          I  hope the new version fixes this I have spent the better part of the afternoon trying to just export a video from Animate. I know I complain on here a lot but my lord Adobe. So many bugs. On 1 year old mac. No other problems, everything is up to date. I have been able to do some great little animations with Animate as long as I avoid 3D and motion tweens. Sorry music is way loud on this version but it came out well https://cwiens.com/confluence-social/v3/confluence-1080x1080-animated-social-world-v3.mp4 Getting Animate to export has been horrible. Either nothing happens at all or it acts like it is sending it to ME and nothing happens. 

            C
            curtiswiens
            Known Participant
            August 23, 2021

            Adobe animate is now not even showing the export progress. I export/ Export Video/Media and nothing happens. I have spent a good 3 hours just trying to get my project exported now. Tried everything in this forum, worked for a couple hours Friday. No longer working again this morning.

              S
              Adobe Employee
              Sukhesh Shenoy
              Adobe Employee
              August 24, 2021

              @curtiswiens As mentioned earlier in the thread, there is an issue with latest version of AME (ver 15.4) because of which we are facing some of these issues. Please follow below steps & check if that works -

              1. Close both Animate and Media Encoder if open.
              2. Uninstall Media Encoder (15.4).
              3. Install 15.2 version of Media Encoder from Creative Cloud Desktop app.
              4. Launch Animate & try exporting video again.

              Hope this helps.

               

              Thanks, Sukhesh.

                Mohanaraj
                Adobe Employee
                MohanarajCorrect answer
                Adobe Employee
                August 13, 2021

                Hi - Are you on a Mac and having the latest Media Encoder installed (15.4)? If yes, there is an issue with the latest update of Media Encoder that it is not recognising the call made to it. Please install Media Encoder version 15.2 and see if that helps.

                 

                Thanks!

                Mohan

                  P
                  PinClockAuthor
                  Participant
                  August 13, 2021

                  Yup, 15.4. How do I install an older version?

                  Mohanaraj
                  Adobe Employee
                  Mohanaraj
                  Adobe Employee
                  August 13, 2021

                  Hi - please refer https://helpx.adobe.com/download-install/using/install-previous-version.html to install a previous update / version any creative cloud application.

                   

                  Thanks!

                  Mohan

                   

                   

                    kglad
                    Community Expert
                    kgladCommunity Expert
                    Community Expert
                    August 12, 2021

                    your computer may not have enough resources (eg, memory) to complete the operation.  confirm by creating a simple animation and testing your steps to create a mov.

                      P
                      PinClockAuthor
                      Participant
                      August 13, 2021

                      I did, it went through the process insanely quickly, but it did not either create a file or open Media Encoder.

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