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GoTaco
GoTaco
Participant
May 13, 2022 3:42 PM UTC
Answered

Animate opens but doesn't respond further

Hello!

 

My Animate version 22.0.05 opens up but gets stuck during the loading process in the little white box with the bouncing ball in the corner. When I try clicking on anything like File or event expand or minimise or close, it doesn't let me and just does the error "ding" sound. However I do now see an error window anywhere.

I trying restarting. I tried uninstalling. What else can I try?

This started after my PC did an update last night.

 

Please advice

kglad
kgladCorrect answer
Community Expert
May 13, 2022 3:45 PM UTC

reset your preferences* (you should not give up on this until you've tried several times)

 

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

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8 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 13, 2022 3:45 PM UTC

reset your preferences* (you should not give up on this until you've tried several times)

 

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

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    GoTaco
    GoTacoAuthor
    Participant
    May 13, 2022 5:18 PM UTC

    Thank you. That worked!

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 13, 2022 6:35 PM UTC

    you're welcome.

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