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GoTaco
GoTaco
Participant
May 13, 2022
Answered

Animate opens but doesn't respond further

  • May 13, 2022
  • 1 reply
  • 1145 views

Hello!

 

My Animate version 22.0.05 opens up but gets stuck during the loading process in the little white box with the bouncing ball in the corner. When I try clicking on anything like File or event expand or minimise or close, it doesn't let me and just does the error "ding" sound. However I do now see an error window anywhere.

I trying restarting. I tried uninstalling. What else can I try?

This started after my PC did an update last night.

 

Please advice

Correct answer kglad

reset your preferences* (you should not give up on this until you've tried several times)

 

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 13, 2022

reset your preferences* (you should not give up on this until you've tried several times)

 

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

    GoTaco
    GoTacoAuthor
    Participant
    May 13, 2022

    Thank you. That worked!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 13, 2022

    you're welcome.

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