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UltraTanooki
UltraTanooki
Participant
Aug 21, 2018 1:45 PM UTC
Answered

Animate randomly closing

While working in Animate CC this morning it has taken it upon itself to close randomly while I am working.  The last two times it happened while I was using sliders working with gradients.  Does anyone have a similar experience. 

    kglad
    kgladCorrect answer
    Community Expert
    Aug 21, 2018 4:24 PM UTC

    if restarting fails, reset your preferences -  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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    6 replies

    _keyframer
    Community Expert
    _keyframerCommunity Expert
    Community Expert
    Aug 21, 2018 3:40 PM UTC

    This doesn't sound like a wide-spread problem. If restarting your computer doesn't help, I'd uninstall/reinstall Animate and see if it continues.

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    Animator and content creator for Animate CC
    UltraTanooki
    UltraTanookiAuthor
    Participant
    Aug 21, 2018 4:12 PM UTC

    I tried bot of those, but no luck. I am just saving constantly, and the occurrences seem to have slowed. 

    I do appreciate the reply

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Aug 21, 2018 4:24 PM UTC

    if restarting fails, reset your preferences -  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 21, 2018 2:23 PM UTC

    restart your computer and continue working.

    save your fla with increasing version numbers appended to your fla file name so you never have to worry about losing a significant amount of work, if that's an animate crash while saving.

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