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elodie92
Participant
February 12, 2024
Question

animate recovery files cant be found...HELP, PLEASE.

  • February 12, 2024
  • 1 reply
  • 943 views

hello dear community,

 

i really need help, i tried to find the solution here, but nothing so far.

 

i just finished work on an animation project in animate, for the day. My computer was showing that i am running out of memory, so i decided to save sae the file to get out of the app, and solve the memory issues. however, animate showed me a message that it cant be saved so i saved it on an external drive. Auto recovery was also on all the time. however, the file on the external drive doesnt want to open ("an error occured when trying to open the file"), and I cant find any recover files on the computer. I have worked on this file for the last 7 days, so i cant understand how i cant find the recovery files either. When i go to open recent in animate- it tells me that the file doesnt exist.

 

In the library-application support-adobe I only have "animate HLAN 2023" which contains an .xml and nothing else.

 

anyone has a clue what this could be???

 

thank you so much!!!

 

 

 

I cannot comprehend 

 

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 13, 2024

    for win users, open C:\Users\<username>\AppData\Local\Adobe\<animate version>\en_US\Configuration\AutoRecoverFilenames.txt and see if there was a saved file and, if so, check the folder location listed

     

    for mac users, check the folder (for a file with name recover_) where the fla was saved. if the fla wasn't saved, i think you're out of luck, but you can still search your computer for "recover_"

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