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Participating Frequently
February 9, 2024
Question

Animate resetting preferences and corrupting files

  • February 9, 2024
  • 1 reply
  • 1194 views

I've been using this program constantly for four years now, and only recently have I actually had to deal with corrupted files. At first I thought it may have something to do with the fact that my laptop has a terrible battery, so unplugging it immediately kills it. But this issue comes up even if I first close Animate and wait a moment to let the close process. And not only does it corrupt files, but it also resets all of my preferences which I have to adjust back every time. Keyboard shortcuts, workspace, and all. This has happened several times in the last month out of nowhere. I am using 2024 edition, and debating whether just switching back to 2023 will make any difference for now.

 

Also as a side note sometimes transforming objects will ruin them? I always use the fluid brush, and even with lock fill turned off, transforming something made with that tool will change its color or fill the art with a different color when there wasn't one already. Also an issue that came up at the same time.

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1 reply

kglad
Community Expert
Community Expert
February 9, 2024

to rule out an animate problem, uninstall it (including your preferences):


uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
restart your computer

reinstall animate 

test if the problem's resolved.

Participating Frequently
February 24, 2024

I tried that and it gave me back my original presets from before it started corrupting, but then it just corrupted again.

kglad
Community Expert
Community Expert
February 24, 2024

sounds like your preferences weren't reset.