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jane31931673
Participating Frequently
Oct 29, 2022 10:34 AM UTC
Answered

Animate Video/Media Export only black screen

Hello

When trying to export an Animate File (ActionScript 3 configuration) as a video (=>export =>video), the result is always a video with a black screen.

I tried several video formats like:

- H.264/Default (AME)

- H.264/YouTube 480p SD

I also tried a complex project files vs a very simple project.

I deinstalled and reinstalled Animate (23.0) and Media Encoder (23.0).  I'm working on macOS Big Sur 11.6.8.

Always the same frustrating result: a video with a black screen.

The only thing I can export, is a SWF (=>export =>movie).

Unfortunately, these two old threads don't help:

https://community.adobe.com/t5/animate-discussions/adobe-animate-exporting-video-as-black-screen-with-no-audio/m-p/9982356#M183435

https://community.adobe.com/t5/animate-discussions/animate-export-video-issues/m-p/11243127#M205522

Thanks a lot for every help!

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    Mario_CR
    Mario_CRCorrect answer
    Community Expert
    Oct 29, 2022 5:49 PM UTC

    Open Media Encoder and change the renderer to software encoding:

     

     

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    14 replies

    Mario_CR
    Community Expert
    Mario_CRCommunity ExpertCorrect answer
    Community Expert
    Oct 29, 2022 5:49 PM UTC

    Open Media Encoder and change the renderer to software encoding:

     

     

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      jane31931673Author
      Participating Frequently
      Oct 30, 2022 7:40 AM UTC

      Thanks a lot, Mario_CR! That did solve the problem.

      I'm not sure if that means that my hardware is too old or if there is a software problem?

      I'm working on a quite old MacBook Pro (Retina, 15', 2014), 2.5 GHz Quad-Core Intel Core i7, 16 GB 1600 MHz DDR3, NVIDIA GeForce GT 750M 2 GB
      Intel Iris Pro 1536 MB.

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      Mario_CR
      Community Expert
      Mario_CRCommunity Expert
      Community Expert
      Oct 30, 2022 6:48 PM UTC

      Could be, gpu acceleration is hardware based, many of these older cards are no longer supported by Nvidia. It's worth a shot to look for driver updates for the GT750M just to make sure you have the latest version installed. If not, software rendering should be enough to get you by.

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        jane31931673Author
        Participating Frequently
        Oct 29, 2022 10:42 AM UTC

        The converion tool used is: convertio.co

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Oct 29, 2022 12:42 PM UTC

        open the as3 fla in animate and then export your video.

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        jane31931673Author
        Participating Frequently
        Oct 29, 2022 2:57 PM UTC

        That is what I described in my initial post. When I open the fla in Animate and export (=>export =>video) a .mov file is sent to Media Encoder. After Media Encoder converted the .mov from Animate, the result is a .mp4 with only a black screen.

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        jane31931673Author
        Participating Frequently
        Oct 29, 2022 10:41 AM UTC

        And when I try to convert the SWF to a MP4 it doesn't work: "Invalid data found when processing input. The input file may be corrupted."

         

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