Animate will not open.

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I opened animate for the first time today and I recieved an error stating that it had unexpectedly quit. I hit repoen and it goes through the motions as if it will open and the same error again. I restarted and my Animate is uptodate. Does any one know how to fix this? I have a project and I'm a bit short on time!

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kglad

Community Expert

reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

if that fails, update your os, restart your computer and retry opening animate.

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D

default6yrhq29bquze

Participant

I am also having this issue. Is there a way to change the preferences when the application won't open though? I've reinstalled, uninstalled, uninstalled adobe destop suites, shut down my computer, literally tried anything and I am having this same issue.

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kglad

Community Expert

when you uninstall animate (or any other cc program) using the cc desktop app, you're offered the option to remove preference files. choose that option and then when you reinstall your preferences will be reset:

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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