Inspiring

Question

Animate won't launch.

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Hi People,

Have many of the other Adobe CC apps installed on my Lenovo P1 Gen 5 (Windows 10 Enterprise) which all work well, but while I can get past the launch screen, Animate stalls with spinning circle. I've tried launching in Admin mode, checked the app permissions, and now I'm baffled. As my laptop is an enterprise device, I can't turn the firewall or the virus checker off as indicated in a help article.

Any advice?

Andrew

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dinsypAuthor

Inspiring

Pleased to be able to report Animate is now launching and running albeit with a GDI error. I had opened it to see the usual stalling. This time I left it running and about 15 minutes of its sitting stalled, I opened up InDesign to work on a document and noticed that InDesign had also stalled at the same point in the launch process. When InDesign finally opened, so did Animate. After some further delving in forums relating to the GDI error, I am thinking the problem may arise from the GDI error and an issue with my graphics card (and yes the graphics driver is the current nVidia studio driver). Thanks for your support and help.

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kglad

Community Expert

there is a known (to, at least, some experts) issue with some nvidia drivers.

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dinsypAuthor

Inspiring

Time to keep this post up to date. So far we have eliminated firewalls as a more recent P1 Gen 6 running Windows 11 can run Animate. As a result, the tech team are probably needing to look at the different OS installs (they are built differently apparently). This could take a while....

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kglad

Community Expert

thanks for that update.

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kglad

Community Expert

remove your preferences:

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then update your cc desktop app

then install animate using the cc desktop app.

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dinsypAuthor

Inspiring

Thanks. Done those twice. The Desktop app is automatically updated as well. Is animate reaching out to the internet when loading - wondering if one of our security apps is blocking it.

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kglad

Community Expert

does your cc desktop show install or trial for animate?

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