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bearmar
bearmar
Participant
July 24, 2018
Answered

Animate won't open

  • July 24, 2018
  • 2 replies
  • 5824 views

Every time i go to open adobe animate, the opening screen shows, Then the whole app closes itself and doesnt even show up in task manager. Really annoyed that I bought this product and cant use it.

    This topic has been closed for replies.
    Correct answer Preran

    In addition to what Ankush asked for, can you try a couple of things and let us know if they helped?

    - Try recreating preferences: Re-create preferences

    - If that did not help, try checking if all the graphic drivers are up to date by visiting the manufacturer's site

    - As a final solution, try doing a clean install after uninstalling Animate using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems

    Let us know if you need more assistance.

    Thanks,

    Preran

    2 replies

    Preran
    PreranCorrect answer
    Legend
    July 25, 2018

    In addition to what Ankush asked for, can you try a couple of things and let us know if they helped?

    - Try recreating preferences: Re-create preferences

    - If that did not help, try checking if all the graphic drivers are up to date by visiting the manufacturer's site

    - As a final solution, try doing a clean install after uninstalling Animate using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems

    Let us know if you need more assistance.

    Thanks,

    Preran

    ankushr40215001
    ankushr40215001
    Inspiring
    July 24, 2018

    Hey bearmar,

    I can definitely see how frustrating this bug would be, and really sorry for Animate CC trouble you are dealing with.

    There can be several reasons for Animate not launching successfully.

    Lets first isolate the issue, for we would need your system information like OS and Animate version.

    Thanks,
    Ankush

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