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yael22315614810c
Participant
Sep 12, 2022 9:03 AM UTC
Question

Animate won't open

when I try to open animate I get the following message- "unknown error; quitting application"

It did work in the past, I tried restarting my pc, and uninstalling and reinstalling the program.

any ideas? thanks!

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 12, 2022 1:42 PM UTC

    reset your preferences by removing:

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

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