Inspiring

Answered

Animate Won't 'Save' files and Corrups the Existing file.

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Recently, out of nowhere the program has been giving me this message...

When I save as another name it corrups the file.

I've re-installed the program multiple times. It's completely debilitating and I've had to ask for extra time from a client!

I have no idea why Adobe don't offer live support for Animate. It's very irritating!

I hope you can help soon!I'd appreciate it.

Thanks,

Adam.

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adams19209293Correct answer

Inspiring

it's hard to say.

but you should be able to create a directory on any non-restricted area that you want use to save your files. you don't have to use a desktop directory.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

I knid of understand now.

I reinstalled off a hard drive onto my main harddrive.

I'm guessing the old harddrive's permissions are a little messed up because I've given it read/write perms but Adobe still won't save over files only save them a new, and even that messes up sometmies. I'll just save to my main hard drive if there's no actual fix you can think of? I doubt adobe support would be very helpful as it's a very specfic set of circumstances.

Thanks kglad, and I'll mark as helpful.

Adam.

M

My3483168428l8

Participant

i have the same problems but when i save it in a new directory it still won't work. Helppp

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kglad

Community Expert

what's the full path where you're trying to save?

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M

My3483168428l8

Participant

C:\User\User\Desktop

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jakeb69178018

Participant

Any insight on this Adobe?

I have lost hours of work because of this issue. Please fix it or give legitimate help.

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kglad

Community Expert

these are user-to-user forums.

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jakeb69178018

Participant

Oh. Right. Oops.

I was able to find a temporary file that recovered my work and saved that as a new file.

Then the same issue occurred after a few hours ... so I went back and found the temporary file again but didn't save it because I thought it might corrupt it and wanted to open and close Animate CC.

Which seems to be a mistake. I think it deleted that temporary file and now I'm only left with the corrupt .fla. Do you know if the temporary file was moved somewhere/is recoverable? Or am I just shit out of luck?

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McMarc

Participant

I have the same problem. I can not save a .fla file on my Macbook Pro (High Sierra v. 10.13.6) in Adobe Animate CC version 18.0.2

I tried re-installing Animate, also older versions of it.

I tried re-installing MacOS.

I tried setting permissions of a folder where I want to save it.

I did a Disk utility check in recovery mode, everything ok.

I've reset the preferences of Animate.

The only thing that works is saving as a *.xfl file. But this is not a solution because when I do "control>test" (command Return), it tries to save .TMP.fla in the Library/Application Support folder, but saving a .fla file seems not to work and causes the error.

Does anyone have a solution?

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McMarc

Participant

I found the solution that worked for me.

I have reset my Home Folder Permissions, found instructions here: https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/

So for me it was only a MacOS problem, Animate works fine now.

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B

BP1013

Participating Frequently

What do preferences have to do with it?

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kglad

Community Expert

they may be corrupted.

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B

BP1013

Participating Frequently

I have been running into this issue lately. I try saving it not only under a different name but also on a different hard drive. Then it doesn't work and I have no choice but to quit the program and the file is corrupted. I now am saving it two different locations regularly in case this happens again (which it has) because one day last week I lost several hours worth of work. Is Adobe working to fix this issue?

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kglad

Community Expert

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac: /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/)

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kglad

Community Expert

create a new directory on your desktop.

create a new fla and save it to the new desktop directory.

close and fla and then reopen it.

any problem?

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adams19209293Author

Inspiring

There dosent seem to be yet. saved it a few times and no error!

Why is that?

Thanks kglad

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kglad

Community Expert

it's hard to say.

but you should be able to create a directory on any non-restricted area that you want use to save your files. you don't have to use a desktop directory.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

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