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Whitehound373
Participant
July 8, 2020
Question

Animate wont comply with the setting of my drawing tablet

  • July 8, 2020
  • 1 reply
  • 281 views

So I have a wacom Intuos P S drawing tablet and it normally works fine. Up until the latest update to Animate, I have had no problems with it but now Animate wont comply with the setting a choose on my tablet. My goal is to make it so that my tablet only works on my second monitor, which is the main one I work on, so I went into the tablets settings and set it so that on all applications and the desktop it would confine the tablet to just the 1 monitor. When I click on the desktop with the pen it pushes the cursor to my desired monitor (setting it to monitor 2), which is what I want, but when I click on Animate it sets it to Full (it registers both monitors and allows the cursor to travel between monitors). However, it works fine before I open a project/file on Animate but as soon as I open something it changes to Full. This only happens with Animate as I have tested it with Photoshop and some others. I have tried resetting all the settings on my tablet but it still doesn't work, I also re-installed Animate. I am completely puzzled as to why it wont work so if anyone know what the problem is or if their is a way to fix it I would be very apreciative. I have linked some SS of my tablet settings.

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1 reply

Adobe Employee
July 9, 2020

Thanks for reporting.

 

There is a fix available for these mapping related issues in the recent update (v20.5) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta) -->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware Windows Ink option is a beta version and if you face any stylus interaction issues over Application/Tools, switch back Tablet Input to Wintab mode in Preferences.

 

Let us know if you face any other issues.

  

 

Whitehound373
Participant
July 9, 2020

cheers it works now! Wouldn't have figured that out on my own so thanks!