ANIMATED LOGO WONT EXPORT TO MPEG4 OR OR H.264 VIDEO FORMAT!

Question

Hi fellow artistsPlease help, I cant export my animation from adobe animate. I have tried to export it from both actionscript 3 and html5 canvas but no luck.  I click on 'file',  'export video/media' and try to render as a 'mpeg4'  and tick the box saying queue it for media encoding but after I click 'export' again, a loading bar comes up saying 'export media: creating mov.' That box loads loads and then vanishes and nothing happens, adobe media encoder doesnt come up (i even tried without queueing for the media encoder and still nothing). Please help i am trying to export an animated logo for a client. Let me know if you need any more info to help me. I have attached pics of the process which has worked before, I am really confused.regards,EddyEddy

Mario_CR · Accepted Answer

Ok first make sure you're working (and exporting) in your main drive, Animate doesn't like external drives apparently. Make sure you're working in Actionscript 3 and that you can generate a SWF file by pressing Ctrl+Enter (Cmd+Enter on Mac), if it plays then the video exporter should too. Try exporting an MP4 with this preset, this is the one I use: H.264 > Match Source High.

If it works great, you're done. If it doesn't try this preset instead: Quicktime >Default (Animate) this one will render an uncompressed mov video from Animate without using Media Encoder. You can then take that mov video and drag and drop it into Media Encoder to convert it to MP4.

Mario_CR · Answer

People are having this problem lately. https://community.adobe.com/t5/animate/animate-no-longer-exports/m-p/12228210

It might be an issue with the latest Media Encoder update (15.4) try rolling back to the previous version (15.2).

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