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M
MurphyMovies
Participant
January 16, 2017
Answered

Application Manager thinks Flash CS6 is Animate CC, won't open

  • January 16, 2017
  • 1 reply
  • 172 views

I've owned Adobe Production Premium CS6 for quite some time now. I subscribed to and installed Animate CC, but decided shortly after to cancel.

Now, whenever I open Flash CS6, Adobe Application Manager opens up saying I need to renew my CC subscription to use Animate CC.

What do I do? I uninstalled Animate. I tried uninstalling creative cloud, but it says there are still apps using it. I suspected Acrobat DC, but it doesn't seem to want to uninstall.

I work on a Mac OS Yosemite.

Thank you for any and all help!

This topic has been closed for replies.
Correct answer kglad

uninstall flash cs6 using the uninstaller.

then reinstall using the suite's installation files and activate with your suite's serial number.

to uninstall your cc app:

uninstall all your cc programs, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 16, 2017

uninstall flash cs6 using the uninstaller.

then reinstall using the suite's installation files and activate with your suite's serial number.

to uninstall your cc app:

uninstall all your cc programs, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

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