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Claudia Irene Gonzalez
Claudia Irene Gonzalez
Participant
Oct 24, 2022 5:10 AM UTC
Answered

BLACK MP4s

Hi all,

 

I just updated my Animate and Media Encoder and now everytime I want to export an MP4. The MP4 is all Black. What is happening? How do I fix this???

 

Thanks!

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    Claudia Irene Gonzalez
    Claudia Irene GonzalezCorrect answer
    Participant
    Oct 24, 2022 11:52 PM UTC

    Hi JC,

     

    Yes, Im using 23.0. I actually ended up fixing it by changing the RENDERER in Media Encoder from Mercury Playback Engine GPU Acceleration (Metal) to Mercury Playback Engine Software Only.

     

    Now it works. Not sure why that makes the difference.

     

    Thanks,
    Claudia

     

    View reply

    6 replies

    JoãoCésar17023019
    Community Expert
    JoãoCésar17023019Community Expert
    Community Expert
    Oct 24, 2022 9:55 AM UTC

    Hi.

     

    Are you using version 23.0?

     

    It just ran a test and it worked for me.

     

    How is your timeline organized?

     

    Please let us know.

     

    Regards,

    JC

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    Claudia Irene Gonzalez
    Claudia Irene GonzalezAuthorCorrect answer
    Participant
    Oct 24, 2022 11:52 PM UTC

    Hi JC,

     

    Yes, Im using 23.0. I actually ended up fixing it by changing the RENDERER in Media Encoder from Mercury Playback Engine GPU Acceleration (Metal) to Mercury Playback Engine Software Only.

     

    Now it works. Not sure why that makes the difference.

     

    Thanks,
    Claudia

     

    Translate
      JoãoCésar17023019
      Community Expert
      JoãoCésar17023019Community Expert
      Community Expert
      Oct 25, 2022 9:49 AM UTC

      That's great, Claudia.

       

      Thank you for telling us the solution.

       

      Regards,

      JC

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Oct 24, 2022 9:48 AM UTC

      the background will be black (if you selected 32 bit when exporting) because it's transparent.

       

      do you have something that's not black on stage?

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      Claudia Irene Gonzalez
      Claudia Irene GonzalezAuthor
      Participant
      Oct 24, 2022 11:53 PM UTC

      No, nothing should be black. It was just a blank black screen.

       

      I actually ended up fixing it by changing the RENDERER in Media Encoder from Mercury Playback Engine GPU Acceleration (Metal) to Mercury Playback Engine Software Only.

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Oct 25, 2022 12:03 AM UTC

      sounds good.

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