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Friendly_brain0101
Participating Frequently
Mar 8, 2022 3:44 AM UTC
Answered

Blank Error when exporting video files

I'm working on an animation and I noticed when trying to export it (regardless of scene length, or even moving frames) I get a blank error upon the media encoder popping up. No exported file appears, just the blank error. I've tried resetting prefrences, running older versions of both the encoder and animate, but no luck.

 

I've tried to export in quicktime and that sort of worked (horribly choppy quality) and I would prefer to export it in a usable format.

 

I've exported stuff successfully years ago but this is a different computer, with different windows, and different versions of adobe programs.

 

Any help would be appriciated, Thanks!

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Mario_CR
Mario_CRCorrect answer
Community Expert
Mar 14, 2022 4:43 PM UTC

No, no luck changing between either settings for preferences.

 

I'm pretty much convinced it's an AME issue at this point, since exporting with quicktime bypasses it and while the render is missing like 80% of the frames and is choppier than a stop motion rendition of tetris, it still exports it.

 

Trying other exporting settings just results in a blank error per usual.



I'm pretty much convinced it's an AME issue at this point, since exporting with quicktime bypasses it and while the render is missing like 80% of the frames and is choppier than a stop motion rendition of tetris, it still exports it.


 

The quicktime export is frame based so it doesn't actually drop any frames, it's just that, since it's a lossless format, is too heavy to be viewed on a video player in realtime. You can take that Quicktime MOV and transcode it to a compressed format like MP4 by dropping it onto AME which is a common workaround.

23 replies

n. tilcheff
Legend
Mar 10, 2022 7:26 AM UTC

Export a PNG sequence and then assemble that into MP4 in Premiere:

https://community.adobe.com/t5/animate-discussions/export-issue-stops-mid-export/td-p/10424361

 

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Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
Friendly_brain0101
Participating Frequently
Mar 10, 2022 7:54 AM UTC

Thanks for the suggestion but to be completely honest it seems like an overly complex workaround and would take up more time then I'm willing to spend on exporting a single scene let alone 20+.

 

I could just transfer the files to my 2013 macbook and export them from that, but would rather avoid that for obvious reasons. I posted here to see if I can get this error resolved and in the process help anyone else that runs across the same issue in the future.

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kglad
Community Expert
Community Expert
Mar 8, 2022 3:34 PM UTC

untick start ame render queue immediately to see if you can get the source into ame without an error.

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Friendly_brain0101
Participating Frequently
Mar 9, 2022 12:17 AM UTC

Just tried it, unfortunmatly the blank error still comes up.

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kglad
Community Expert
Community Expert
Mar 9, 2022 3:56 PM UTC

create a new directory on your desktop

save your fla in that new directory

retry exporting a video

 

if that fails, create a new fla with a simple tween and export a video.  any problem?

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