Estelle23614375vyff

Participant

Question

Bucket tool Animate crushes - Animate 2022

Forum|Forum|3 years ago
March 16, 2022
2 replies
191 views

Hi,

I worked for a few hours on my animation, and everything was going fine. Suddenly, every time I want to use the bucket tool, Animate crashes. I restarted my computer, changed my computer, changed the version of Animate, pressed shift + ctlr + window to reset my preferences. Nothing works.

I really need to keep working on this animation.

Can someone help me?

Thanks!

E.

This topic has been closed for replies.

Community Expert

Community Expert

Have you tried a complete uninstall and reinstall?

Also, try copying your timeline from the .fla you are having issues with and paste it in a new .fla.

see if that works. Maybe the file is corrupt.

Estelle23614375vyffAuthor

Participant

Hi,

Thanks for the answer. The problem just resolved by itself. I don't know how/why.

Best,

E.

Community Expert

Community Expert

did you have a custom setting that you confirmed was reset? if not, you may need to try resetting several times.

otherwise, uninstall (including preferences) and then reinstall (both using the cc desktop app).