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Estelle23614375vyff
Participant
March 16, 2022
Question

Bucket tool Animate crushes - Animate 2022

Hi,

I worked for a few hours on my animation, and everything was going fine. Suddenly, every time I want to use the bucket tool, Animate crashes. I restarted my computer, changed my computer, changed the version of Animate, pressed shift + ctlr + window to reset my preferences. Nothing works.

 

I really need to keep working on this animation.

 

Can someone help me?

 

Thanks!

E.

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    3 replies

    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    March 18, 2022

    Have you tried a complete uninstall and reinstall?

    Also, try copying your timeline from the .fla you are having issues with and paste it in a new .fla.

    see if that works. Maybe the file is corrupt. 

     

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    Estelle23614375vyffAuthor
    Participant
    March 22, 2022

    Hi,

     

    Thanks for the answer. The problem just resolved by itself. I don't know how/why.

     

    Best,

     

    E.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 16, 2022

    did you have a custom setting that you confirmed was reset?  if not, you may need to try resetting several times.

     

    otherwise, uninstall (including preferences) and then reinstall (both using the cc desktop app).

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