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Inspiring
Sep 30, 2022 1:31 AM UTC
Answered

Bug Report - symbols with asset warp loses shapes from frames.

Take a symbol with a simple rectangle. Apply asset warp and create a new keyframe. Copy this 2-framed symbol from the library and paste it into a new .FLA library and the symbol will lose one of the frames (be a blank frame with no shape data).  Sometimes it's the first frame or sometimes it's only the frame with asset warp applied. 

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    kglad
    kgladCorrect answer
    Community Expert
    Sep 30, 2022 3:55 AM UTC

    i don't see the loss of a frame.

     

    restart your computer and see if the problem persists.  if it does, reset your preferences by removing

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

    4 replies

    Adobe Employee
    Sep 30, 2022 9:12 AM UTC

    Hi,

     

    The issue is not reproducible at our end. Can you please share a short screen recording of the issue with the FLA file.

    You can also share to mail id abv@adobe.com.

     

    Thanks,

    Arvind B V

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    Inspiring
    Oct 1, 2022 4:04 AM UTC

    Thanks Kglad, a next-day system restart seems to have done the trick. We'll keep an eye out in case it happens again but for now, all sorted. 

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    kglad
    Community Expert
    Community Expert
    Oct 1, 2022 12:44 PM UTC

    you're welcome, and good to hear!

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Sep 30, 2022 3:55 AM UTC

    i don't see the loss of a frame.

     

    restart your computer and see if the problem persists.  if it does, reset your preferences by removing

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

    Translate