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Inspiring
September 30, 2022
Answered

Bug Report - symbols with asset warp loses shapes from frames.

  • September 30, 2022
  • 2 replies
  • 574 views

Take a symbol with a simple rectangle. Apply asset warp and create a new keyframe. Copy this 2-framed symbol from the library and paste it into a new .FLA library and the symbol will lose one of the frames (be a blank frame with no shape data).  Sometimes it's the first frame or sometimes it's only the frame with asset warp applied. 

    This topic has been closed for replies.
    Correct answer kglad

    i don't see the loss of a frame.

     

    restart your computer and see if the problem persists.  if it does, reset your preferences by removing

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

    2 replies

    Adobe Employee
    September 30, 2022

    Hi,

     

    The issue is not reproducible at our end. Can you please share a short screen recording of the issue with the FLA file.

    You can also share to mail id abv@adobe.com.

     

    Thanks,

    Arvind B V

    Inspiring
    October 1, 2022

    Thanks Kglad, a next-day system restart seems to have done the trick. We'll keep an eye out in case it happens again but for now, all sorted. 

    kglad
    Community Expert
    Community Expert
    October 1, 2022

    you're welcome, and good to hear!

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 30, 2022

    i don't see the loss of a frame.

     

    restart your computer and see if the problem persists.  if it does, reset your preferences by removing

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/