Can not use Animate

this is from another user

I believe I have fixed this problem....had the same issue every time upon starting the program.  I have an Nvidia Quadro RTX 4000 card that didn't have the proper video settings.  Very first time I ever booted this program up (just today) I got the error.  Read various blogs, leading me to my video settings.  I restored the per-program settings back to default.  Error disappeared...so far.  Hope this helps.