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Chill16728
Participant
June 21, 2026
Question

Can't activate Flash CS6

  • June 21, 2026
  • 1 reply
  • 4 views

Hey everyone,

I’m trying to reinstall Adobe Flash Professional CS6 from my original installation CD. When I went to Adobe’s support chat, the virtual assistant basically said my email isn’t linked to any active plan and told me to sign in with another account.

After that, I couldn’t even find a way to reach a human agent. There was no “still need help” option or anything like that, and the chat just keeps looping back to the bot.

I don’t have a Creative Cloud subscription or anything like that anymore—just the original CS6 disc and whatever serial info I have from back then.

Has anyone else run into this with older Adobe software? Is there still a way to contact a real support agent for legacy installs, or am I basically stuck with the CD and no official help?

Any advice would be appreciated.

    1 reply

    kglad
    Community Expert
    Community Expert
    June 21, 2026

    there’s no support for cs6, other than these forums.

     

    so, what problem are you having with install/activation?