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Skimagination17548207
Skimagination17548207
Inspiring
August 3, 2020
Answered

Can't export anymore from Adobe Animate!

  • August 3, 2020
  • 2 replies
  • 5781 views

I have no idea what's happening with Animate. I've exported so many projects over the years. Now that I'm using the 2020 version, I can no longer complete an export. The program goes through the whole song and dance with the progress bar, then opens Media Encoder, but then nothing gets added to the queue. Sometimes, a file will appear in the folder I designated, but it is completely blank. 

 

What am I to do? Why is this happening? Why now?

This topic has been closed for replies.
Correct answer Skimagination17548207

Turns out I'm on 20.5.1.

 

And I just tried exporting to 'Documents'. Same thing happened: 132kb. I also tried exporting to Desktop, same thing happened. Curiously, the Desktop export had the 0:00 duration, while the 'Documents' export didn't list a duration at all. Weird.

 

Man, I was really hoping that would work. This is so bizarre.


For some reason, even though I don't think I've changed anything on my computer or Adobe products, I can now export from Animate again. At least, through Adobe Media Encoder.

 

I am at a loss for words. No idea what the problem was. I'll probably be frustrated and confused about this for months. And, of course, if it happens again (which it probably will, knowing my Adobe apps).

 

Thanks for the help, Sukhesh!

2 replies

D
Deborah5E8C
Participating Frequently
August 20, 2020

It is very frustrating.  I get a blank screen when testing/publishing HTML5 files.  It's strange and random.  These are Classroom in a Book files, and half of the student's files work fine, half don't.  Same Publish settings.

Tested on several broswers, Mac and Windows.  Nothing.

S
Adobe Employee
Sukhesh Shenoy
Adobe Employee
August 3, 2020

Hi Skim, You mentioned that you've been exporting videos - did it work in 2020 version with some files and it randomly stopped working later ?
Is this happening with all the fla files or file specific ? If it's file specific, could you please share the file to investigate ?

Skimagination17548207
Skimagination17548207Author
Inspiring
August 3, 2020

Thanks for the reply! I don't think I was ever able to export from v2020. And it's all files, not just one. Also, I tried going back to my cherished 2019 version, and it also wouldn't export. Just now, I uninstalled both versions of Animate, as well as both Media Encoders (2019 and 2020) that I use, and reinstalled Animate 2019 + 2020 and Media Encoder 2020 (for some reason I couldn't reinstall 2019). Still the issue remains.

- Skim
S
Adobe Employee
Sukhesh Shenoy
Adobe Employee
August 3, 2020

I am unable to reproduce this and looks like something specific to your setup. Could you please try the following steps exactly in the same order -

  1. Close all versions of Animate and Media Encoder (2019 & 2020).
  2. Open only Animate 2020.
  3. Open any file and try exporting video now (Try 'H.264' format & 'Default(AME)' preset)

By this we are making sure multiple Animate versions are not running (This is not causing any issue at my end though).

 

Now please help me with following -

  1. Is Media Encoder getting launched automatically ?
  2. If yes, do you see a "Tmp0*.mov" getting added to the queue ?

 

If this fails, please try "Quicktime" format and "Default(Animate)" preset to check whether Animate is able to generate ".mov" file on it's own. Let me know the results of these - Thanks.

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