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Known Participant
Jan 20, 2025 2:17 AM UTC
Question

Can't export audio

I am working with a wav file in Animate and am trying to export the video into a mp4 through Media Encoder. The audio never plays. All I hear is nothing. I tried every type of setting I could think of any nothing works. I tried just using audio from where it came from: a mp4 file I was referencing, but of course Animate just cannot export audio from mp4s when put into the Timeline. I tried using the audio from an FLV version of the mp4, but I need to render out the video from a frame other than Frame 1, and for some reason you cannot just edit a FLV in the Timeline??

 

Why can't I render out audio from Animate in an mp4?

    6 replies

    kglad
    Community Expert
    Community Expert
    Jan 20, 2025 2:28 AM UTC

    is your sample rate 11,22 or 44.1 khz?

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    Known Participant
    Jan 20, 2025 5:09 AM UTC

    When sending it to Media Encoder, I see the sample rate is 48000 Hz.  Audio codec is AAC.

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    kglad
    Community Expert
    Community Expert
    Jan 20, 2025 2:10 PM UTC

    open your sound in audition and resave with 44.1 khz sample rate.

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