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abigailp13786684
Participant
July 28, 2021
Question

Can't export Video

  • July 28, 2021
  • 2 replies
  • 171 views

I can't export my film of about 15 seconds. The media encoder doesn't open and says swf file isn't supported if I open it myself and try draggin it in. The encoder to turn it into a MP4 isn't queuing anything either after various attemps at diffrent file formats. I have uninstalled and reinstalled both programs but nothing seems to be working. I've even copy and pasted my film into a new project and nothing changes. Hopfully i'm missing something simple it's always just worked strait away before. 

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2 replies

Adobe Employee
September 15, 2021

Hi @abigailp13786684 

This issue has been addressed in the latest Animate update -21.0.9 released today. Please update your copy of Animate & Media Encoder to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

Community Expert
July 30, 2021

export as a quicktime file, then you can take it into media encoder.