Skip to main content
T
TheWebTech
Participant
January 7, 2011
Answered

Can't import sound files

  • January 7, 2011
  • 3 replies
  • 21025 views

honestly this has me pissed at Adobe.

No matter the format no matter what the bit rate is, I can't import ANY audio files into flash CS4 without getting the error "One or more files were not imported because there were problems reading them"

This happens both when I import to the stage and import to the library.

Please if you know anything about this issue please help otherwise the whole flash program is useless for me.

Also I found online that installing quicktime fixes the issue. It didn't work for me, I've reinstalled quicktime 3 times to make sure.

    This topic has been closed for replies.
    Correct answer robdillon

    Have you tried to import any other audio files? Have you tried importing any of these offending files into an audio editor application and re-saving the file and then importing that new version?

    If all else fails, you may want to re-install Flash.

    3 replies

    R
    redsox05
    Inspiring
    January 8, 2011

    Download the latest version of quicktime. I had the same problem and that fixed it.

    T
    TheWebTechAuthor
    Participant
    January 9, 2011

    "Also I found online that installing quicktime fixes the issue. It didn't work for me, I've reinstalled quicktime 3 times to make sure."
    I stated in the first post I already tried that.

    robdillon
    robdillon
    Participating Frequently
    January 9, 2011

    Installing or re-installing QT is incidental to the problem. installing or re-installing QT may add a codec to that allow for a particular file type to be imported into Flash. The actual problem is that Flash's ability to import sound files is not as robust as it should be. This is a long standing problem. The "fix" is to import the sound file into a sound editor application and re-saving the file. This simple process will sometimes allow the sound file to be imported into Flash.

    little*big*man
    little*big*man
    Participating Frequently
    January 7, 2011

    Soundbooth is probably converting it to the Flash-safe settings of 16 bit/44.1

    Mhz.  Check the sample rate of the files before and after Soundbooth touches them and see if they change.

    Sean

    robdillon
    robdillon
    Participating Frequently
    January 7, 2011

    Mac or Windows? What file format are the audio files? Can you share one of the files so that someone else might test it?

    T
    TheWebTechAuthor
    Participant
    January 7, 2011

    The issue occurs with both .wma files and mp3 files. I've tried converting the bit rate on them before because I saw information about Flash not supporting 160+bit rate, still didn't help.

    I'm afraid I only have permission to present the audio to my class that I'm doing this for, I don't have the permission to post it publicly.

    The file is fine though, and this issue is occuring with every audio file I try not just that one file.

    I'm on Windows 7

    robdillon
    robdillonCorrect answer
    Participating Frequently
    January 7, 2011

    Have you tried to import any other audio files? Have you tried importing any of these offending files into an audio editor application and re-saving the file and then importing that new version?

    If all else fails, you may want to re-install Flash.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices