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Participant
August 24, 2021
Answered

Can't import sound files in 21.0.8

  • August 24, 2021
  • 3 replies
  • 3898 views

I found a very annoying bug in Animate 21.0.8 (Mac version): I can't import any sound files (neither .aiff or .wav) into Animate. When I return to 21.0.7 I don't have problems importing them...

    This topic has been closed for replies.
    Correct answer Mohanaraj

    Hi - We are looking into this and will update you as soon as the fix is available.

     

    Thanks!

    Mohan

    3 replies

    Adobe Employee
    September 15, 2021

    Hi, This has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

    Thanks, Sukhesh.

    kglad
    Community Expert
    Community Expert
    September 15, 2021

    note: adobe updates get rolled-out to users at different times over a period of several days.  if you don't see an update in your cc app, wait.  it will appear within a few days.

    Mohanaraj
    Adobe Employee
    MohanarajCorrect answer
    Adobe Employee
    August 24, 2021

    Hi - We are looking into this and will update you as soon as the fix is available.

     

    Thanks!

    Mohan

    Participating Frequently
    March 20, 2023

    In Version 23.0.1 the same error is occuring. Software has been updated. No success- hints??

     

    kglad
    Community Expert
    Community Expert
    March 20, 2023

    @Cable22611324gxz1 

     

    you can't import any sound files?

    kglad
    Community Expert
    Community Expert
    August 24, 2021

    i think that adobe bug has been reported, but you can ensure that by reporting it here https://www.adobe.com/products/wishform.html.

     

    and hopefully, it will be fixed in the next version. in the mean time, try mp3 or use a previous version.