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Tiko Tekenaar
Participant
August 24, 2021
Answered

Can't import sound files in 21.0.8

  • August 24, 2021
  • 3 replies
  • 3898 views

I found a very annoying bug in Animate 21.0.8 (Mac version): I can't import any sound files (neither .aiff or .wav) into Animate. When I return to 21.0.7 I don't have problems importing them...

    This topic has been closed for replies.
    Correct answer Mohanaraj

    Hi - We are looking into this and will update you as soon as the fix is available.

     

    Thanks!

    Mohan

    3 replies

    S
    Adobe Employee
    Sukhesh Shenoy
    Adobe Employee
    September 15, 2021

    Hi, This has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

    Thanks, Sukhesh.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 15, 2021

      note: adobe updates get rolled-out to users at different times over a period of several days.  if you don't see an update in your cc app, wait.  it will appear within a few days.

      Mohanaraj
      Adobe Employee
      MohanarajCorrect answer
      Adobe Employee
      August 24, 2021

      Hi - We are looking into this and will update you as soon as the fix is available.

       

      Thanks!

      Mohan

      C
      Cable22611324gxz1
      Participating Frequently
      March 20, 2023

      In Version 23.0.1 the same error is occuring. Software has been updated. No success- hints??

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 20, 2023

      @Cable22611324gxz1 

       

      you can't import any sound files?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 24, 2021

      i think that adobe bug has been reported, but you can ensure that by reporting it here https://www.adobe.com/products/wishform.html.

       

      and hopefully, it will be fixed in the next version. in the mean time, try mp3 or use a previous version.

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