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anthonyv6747104
anthonyv6747104
Participant
Aug 22, 2021 11:24 PM UTC
Answered

Can't Import .Wav File in Animate ver 21.0.8

When I import a .wav file the "one or more files were not imported because there were problems reading them" window appears. In a previous project, the same audio file specs for different audio file imported into the previous version of Animate with no problems, so not sure why it's not working now.

 

Currently running Animate ver 21.0.8. I've brought the file into Audition as well as Media Encoder to re-export as different sample rates,  such as 44100Hz, with the same result. Could there be some other aspect of the audio file that Animate doesn't like?

 

Audio file in question:

Sample Rate: 48000 Hz

Bit Depth: 32(float)

Source Format: Waveform Audio 32-bit Foating Point (IEEE)

 

My PC:

64-bit Windows 10 OS

AMD Ryzen 7 3700X 

NVIDIA GeForce RTX 2060

32GB RAM

 

Any guidance on this would be greatly appreciated. Feel free to let me know if you need more info, or screenshots to help. Thanks!

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n. tilcheff
n. tilcheffCorrect answer
Legend
Aug 23, 2021 1:18 AM UTC

I believe that this is a newly introduced bug in AA 21.0.8.

 

There have been many reports of this issue already.

https://community.adobe.com/t5/animate/struggling-to-properly-import-audio/td-p/12325805

 

I can confirm the behaviour also.

 

Just revert to a previous version of the program.

 

The best format for audio to be imported in Flash and Animate has always been: 44100Hz 16-bit PCM WAV.

 

Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
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17 replies

Adobe Employee
Sukhesh Shenoy
Adobe Employee
Sep 15, 2021 10:33 AM UTC

Hi @anthonyv6747104 , @petera46623413 , @ridz32 , @markp70719920 

This issue has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

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will27261382gz3v
Participant
Nov 22, 2022 5:03 PM UTC

I just updated to the latest Animate and it no longer imports .wav files. 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Nov 22, 2022 5:22 PM UTC

@will27261382gz3v 

 

i see/hear no problem importing wav files into as3 and into canvas projects.  exactly, what are you doing that fails?

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ridz32
Participant
Aug 27, 2021 1:05 AM UTC

Yeah, just installed 21.0.7 on creative cloud and now my WAV importation succeeds, finally!!

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    n. tilcheff
    n. tilcheffCorrect answer
    Legend
    Aug 23, 2021 1:18 AM UTC

    I believe that this is a newly introduced bug in AA 21.0.8.

     

    There have been many reports of this issue already.

    https://community.adobe.com/t5/animate/struggling-to-properly-import-audio/td-p/12325805

     

    I can confirm the behaviour also.

     

    Just revert to a previous version of the program.

     

    The best format for audio to be imported in Flash and Animate has always been: 44100Hz 16-bit PCM WAV.

     

    Translate
    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
    markp70719920
    Participant
    Aug 23, 2021 2:42 PM UTC

    Thanks - I have experienced the same problem & with files that previously imported no problem

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