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jimmyho
jimmyho
Participant
February 23, 2017
Answered

Can't lanuch completely animate cc 2017

  • February 23, 2017
  • 2 replies
  • 738 views

I have the latest update of Animate CC 2017.2 on PC using Windows 7 enterprise sp1 64bit. When I launch Animate, at the point when the launch window says "Loading Document Templates", it crashes(but it still has running when I open task manager, the process has animate.exe ). I tried reinstalling and deleted all related files, but still get crashes. I uninstalled and reinstalled, still crashes. Any ideas? Thanks for any help.

    This topic has been closed for replies.
    Correct answer Preran

    If you still need help, I suggest getting in touch with Adobe Customer Care. Contact Customer Care They should be able to investigate this issue further.

    Thanks,

    Preran

    2 replies

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    March 6, 2017

    If you still need help, I suggest getting in touch with Adobe Customer Care. Contact Customer Care They should be able to investigate this issue further.

    Thanks,

    Preran

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 23, 2017

    reset your preferences -

    http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    or remove

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

    jimmyho
    jimmyhoAuthor
    Participant
    February 24, 2017

    I reset the preferences and try to remove again and reinstall again, still, can't run the program.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 24, 2017

    could you double check that version of animate cc?

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