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Can't open hands-on tutorials

Forum|Forum|5 years ago
May 27, 2021
2 replies
7829 views

Hello,

Whenever I open Animate and try to open the hands-on tutorials I get this error saying it is not available at this moment.

I have already updated, reinstalled and tried another version but it does not work.

Specs:

WIN10 x64

Animate v21.0.06

Adobe Creative Cloud V5.4.5.550

This topic has been closed for replies.

Correct answer Sukhesh Shenoy

@Speciman Can you try the following & check again -

Close Animate
Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
Delete the "Coachmark" directory.
Reopen Animate & check Help>Hands-on Tutorial.

There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

S

Sukhesh ShenoyCorrect answer

Adobe Employee

@Speciman Can you try the following & check again -

Close Animate
Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
Delete the "Coachmark" directory.
Reopen Animate & check Help>Hands-on Tutorial.

There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

S

SpecimanAuthor

Participating Frequently

Hello Sukhesh,

As of now I have installed version 21.0.1 build 37179.

Yesterday I tried kglad's suggestion which did not work. Today I started Animate to check on the other hands-on tutorials and all of the sudden I am actually able to open them

Either it had to take some time before changes were made or something else has changed up the situation, now I will try those other tutorials which I'm asked to make as homework.

I have attached two screenshots:

#1 represents my starting screen and the tutorials I actually were able to perform

#2 On starting screen, the remaining hands-on tutorials I could not open and on which I received the errors.

S

Sukhesh Shenoy

Adobe Employee

@Speciman Good to know it's working.

As I mentioned earlier, you will be able to start only 6 tutorials in the first launch after installing Animate (i.e. Pig Run, Farmer Walkcycle, Amusement Park, Icon Animation, Animating a doll & windmill).

The rest of the tutorials would take some time to download & load depending on your internet speed.

Now that you're able to start some of those, I am sure you'll be able to launch all of them that are listed in Animate.

You can even consider updating your Animate back to 21.0.6 - you will not face this issue again.

Enjoy the tutorials 🙂

Thanks, Sukhesh.

kglad

Community Expert

for which one? all of them?

if all AND you're opening animate>clicking help>hands-on tutorial>clicking one of the listed tutorials, reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

S

SpecimanAuthor

Participating Frequently

I have done as you instructed and it didn't solve the problem. I was able to open pig run from Help>Hands-on tutorial but not for example Rotating on the Earth. Also reset to default all that was possible in preferences.

I'm kinda clueless at this moment

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