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S
Speciman
Participating Frequently
May 27, 2021
Answered

Can't open hands-on tutorials

  • May 27, 2021
  • 2 replies
  • 7713 views

Hello,

 

Whenever I open Animate and try to open the hands-on tutorials I get this error saying it is not available at this moment.

 

I have already updated, reinstalled and tried another version but it does not work.

Specs:

WIN10 x64

Animate v21.0.06

Adobe Creative Cloud V5.4.5.550

    This topic has been closed for replies.
    Correct answer Sukhesh Shenoy

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

    2 replies

    S
    Adobe Employee
    Sukhesh ShenoyCorrect answer
    Adobe Employee
    June 2, 2021

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

      S
      SpecimanAuthor
      Participating Frequently
      June 2, 2021

      Hello Sukhesh,

       

      As of now I have installed version 21.0.1 build 37179.

       

      Yesterday I tried kglad's suggestion which did not work. Today I started Animate to check on the other hands-on tutorials and all of the sudden I am actually able to open them

       

      Either it had to take some time before changes were made or something else has changed up the situation, now I will try those other tutorials which I'm asked to make as homework.

       

      I have attached two screenshots:

      #1 represents my starting screen and the tutorials I actually were able to perform

      #2 On starting screen, the remaining hands-on tutorials I could not open and on which I received the errors.

        S
        Adobe Employee
        Sukhesh Shenoy
        Adobe Employee
        June 3, 2021

        @Speciman Good to know it's working.

        As I mentioned earlier, you will be able to start only 6 tutorials in the first launch after installing Animate (i.e. Pig Run, Farmer Walkcycle, Amusement Park, Icon Animation, Animating a doll & windmill).

        The rest of the tutorials would take some time to download & load depending on your internet speed.

         

        Now that you're able to start some of those, I am sure you'll be able to launch all of them that are listed in Animate.

        You can even consider updating your Animate back to 21.0.6 - you will not face this issue again.

        Enjoy the tutorials 🙂

         

        Thanks, Sukhesh.

          kglad
          kglad
          Community Expert
          May 28, 2021

          for which one?  all of them?

           

          if all AND you're opening animate>clicking help>hands-on tutorial>clicking one of the listed tutorials, reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

          S
          SpecimanAuthor
          Participating Frequently
          June 2, 2021

          I have done as you instructed and it didn't solve the problem. I was able to open pig run from Help>Hands-on tutorial but not for example Rotating on the Earth. Also reset to default all that was possible in preferences.

           

          I'm kinda clueless at this moment

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