Participant

Question

Can't start work in Animate

Forum|Forum|4 years ago
January 14, 2022
2 replies
169 views

I've just installed Animate (trial). After launching the program tries to automatically open something in new window. Unfortunately the process constantly restarts preventing me from using the program. All I can see is window with loading circle (screenshot below) which closes after a 2-3 seconds and then pops up again. And again. And again...

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Community Expert

Community Expert

I'm guessing this is Windows based on the scroll bar design. I'd either reinstall or turn off any antivirus/malware you have running and test again.

Animator and content creator for Animate CC

Community Expert

Community Expert

what's your os?

did you install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.