Skip to main content
tpc73382890
Participant
August 17, 2019
Answered

can you fix Your Animate trial has ended Buy Animate at Adobe.com today.

  • August 17, 2019
  • 2 replies
  • 882 views

please help me to fix Your Animate trial has ended

This topic has been closed for replies.
Correct answer kglad

did you purchase a subcription?

if not, do so or start another trial on another computer.

if yes, it can take one business day (pst) for your payment to be processed.  if it's been more than 1 business day since you paid:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

tpc73382890
Participant
August 18, 2019

please help me to fix Your Animate trial has ended

kglad
Community Expert
Community Expert
August 18, 2019

it's not free.  you can't use it if you can't pay.

look for something free, if you have no money.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 17, 2019

did you purchase a subcription?

if not, do so or start another trial on another computer.

if yes, it can take one business day (pst) for your payment to be processed.  if it's been more than 1 business day since you paid:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

tpc73382890
Participant
August 18, 2019

i am using same account and i don't have money

kglad
Community Expert
Community Expert
August 18, 2019

then aninate’s not for you