Cannot Pay or update to pay. Please Help!

Question

I keep getting this error. I recently payed for Adobe Premiere Pro hoping it would update and pay but it doesn't seem like it worked. Though I had payed for it? I am not sure I tried everything I could do. Can anyone help?

I also cannot seem to buy Animate again because I wanted to switch to monthly plan. It says I already have it for annual plam, monthly plan.

kglad · Answer

check if your credit card has expired and check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if you can't resolve the problem by changing a problematic payment method in your account, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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